PRIVACY POLICY
Last Updated: October 2024
I. INTRODUCTION
At Company 326 LAB - FZCO, creators of the AI ChatBot Nulo app (the “App,” “we,” “us,” or “our”), we prioritize the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you download or use the AI ChatBot Nulo app, which is designed for mobile devices. By using the App, you acknowledge and agree to the practices described in this policy.
Personal Data:
Personal data refers to any information that can be used to identify a natural person, either directly or indirectly, such as names, contact details, and other identifiers specific to your personal, social, or economic status.
For the purposes of the General Data Protection Regulation (GDPR), we are the data controller unless otherwise stated.
Applicability:
This Privacy Policy applies to all users of the AI ChatBot Nulo app, including those who visit or use the App in any capacity.
For the purposes of the General Data Protection Regulation (GDPR), we are the data controller unless otherwise stated.
Please read this Privacy Policy carefully. By continuing to use the App, you confirm that you have read, understood, and agreed to be bound by this Policy.
Requests:
If you wish to make a verified request for access, portability, or deletion of your personal data, please reach out to us using the contact form.
Requests:
If you wish to make a verified request for access, portability, or deletion of your personal data, please reach out to us using the contact form.
Equal rights:
Our handling of your request will not result in discrimination. This means we will not alter pricing, product offerings, or the quality of services based on your decision to exercise your rights. However, please be aware that if you choose to delete your personal information from our records, some services may no longer be available to you.
Sale of data:
We do not sell your personal data to any third parties.
II. CALIFORNIA RESIDENTS: YOUR PRIVACY RIGHTS
If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA). These rights include the ability to:
Know what types of personal information we collect about you.
Learn where your personal information comes from.
Understand the purposes for which your information is processed.
Know which third parties may have access to your personal data.
Request access to and deletion of your personal information.
To exercise these rights, please contact us via the contact form. You may also opt-out of data sharing through the options outlined below.
III. INFORMATION WE COLLECT AND HOW IT’S USED
We process several categories of information when you use the AI ChatBot Nulo app. This data is essential for the app’s functionality and can be divided into two main categories: information you provide and information collected automatically.
A. Information You Provide
We collect and utilize the following information when you use the App. This data is essential for fulfilling the agreement between you and us. Without this information, we cannot ensure the App operates fully or provide the services you requested.
User-Generated Content: This includes any text, media, or files you send or receive within the app, including AI-generated content. You retain control over this content but must ensure that it complies with our Terms of Use and local laws. Please note that we engage third party service providers - OpenAI, L.L.C., Google LLC, Leonardo Interactive Pty Ltd - for the purpose of processing and creation of AI-generated User Content. Please check Section V to learn more about the privacy policy and practices of OpenAI, L.L.C., Google LLC, Leonardo Interactive Pty Ltd.
Contact Information: If you contact us via email or through the app’s support form, we collect information such as your name and email address (as well as any other content included in the email or the request) to assist in resolving your inquiries or requests.
B. Information Collected Automatically
With your consent, we utilize third-party automated data processing technologies (such as advertising and analytics tools) to analyze specific information sent from your device through our App. Some of these integrated tools (see Section V for details) automatically process your personal data, including profiling. Profiling involves automated evaluations of various personal aspects, such as your preferences, interests, behavior, location, or movements. This automated processing begins as soon as you permit our App to track your activity. You can revoke your consent at any time - please refer to the opt-out options in Section IX for more information.
We may collect and analyze certain data regarding your device and user behavior based on our legitimate interests. This information is typically non-personal, meaning it cannot be directly linked to any individual by itself, and we access it only in an aggregated format. We use this data to enhance our App and provide users with the best possible experience.
Device Information: When you use the App, we may collect data about your device, including device type, operating system, browser type; information about the Internet connection; IP address, city associated with your SIM card or your device, language setting, time zone and other technical details necessary to maintain and improve the app’s performance.
Usage Data: This includes information about how you interact with the App, such as session times, features used, crashes, and interaction patterns. This helps us improve user experience and app functionality.
Location Data: If you enable location services, we may collect data related to your geographical location. This information may be used to offer location-based features or services.
Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience by personalizing content and providing targeted ads. These technologies allow us to understand usage patterns and enhance our services.
In-App Events: When you interact with our App, analytics tools automatically capture in-app data, such as tutorial steps, leveling up, payments, in-app purchases, custom events, and progress milestones.
Please note that the information collected by advertising or analytics tools is typically beyond our control, and we cannot be held responsible for how this data is processed. Additionally, some services may engage in personal data profiling, potentially gathering information about you and your device through technologies outside our control. We do not oversee or guarantee how third parties handle your personal data collected independently of our App. For any inquiries regarding the handling of your personal information, please contact those third parties directly (see Section V).
C. Payment Information
We do not store or have access to your credit or debit card details. All payment processing is handled through third-party providers (e.g., Apple). We use this data solely for billing purposes and adhere to strict data security standards.
IV. HOW WE USE YOUR INFORMATION
We use the collected information for the following purposes:
To Operate and Provide Services: We use your data to offer the core functionality of the App, such as processing in-app requests, managing subscriptions, and improving user experience.
To Improve the App: We use usage and device data to optimize the app’s features, resolve issues, and deliver new enhancements based on user behavior.
To Enable Personalized Content and Ads: We may use information to deliver targeted advertising based on your preferences, interests, or activity within the app.
For Security and Legal Compliance: We use your data to protect against fraud, comply with legal obligations, and enforce our Terms of Use.
V. SHARING YOUR INFORMATION
We do not sell your personal information to third parties. However, we may share your data with trusted service providers to help us operate and enhance the app, including:
Service Providers: These third parties perform services such as hosting, cloud storage, and marketing on our behalf.
Advertising Partners: We may share non-personally identifiable data (such as device identifiers or usage patterns) with third-party ad networks to display personalized advertisements within the app.
Legal and Regulatory Authorities: We may disclose your information when required to comply with laws, legal processes, or governmental requests.
Please be aware that when we integrate external services, we select third-party providers that commit to implementing the necessary technical and organizational measures to safeguard user personal data. Nonetheless, we cannot assure the security of any information shared with these third parties. We are not liable for any unintended loss or unauthorized access to your personal data due to the actions of these external entities.
We may utilize the following third-party service providers to supply us with essential infrastructure for delivering and enhancing our services:
Our App may include links to third-party websites or services, or you may access the App through a third-party site. We are not accountable for the privacy practices of these linked third-party sites or services, including any information or content they may contain.
VI. INTERNATIONAL DATA TRANSFERS
We operate internationally and offer our App to users worldwide. Both we and third-party organizations that provide automated data processing technologies for the App, as well as our advertising partners, may transfer automatically processed information across borders, including from your country or jurisdiction to other countries around the globe.
If you are in the European Union or in regions with data protection laws that differ from those in the UAE, please be aware that your information, including personal data, may be sent to a country or jurisdiction that does not offer the same level of data protection as yours. This means your personal information could be transferred to a third country, specific areas within that country, or to international organizations where data protection regulations may not match those in your country.
We strive to ensure that any recipient of your personal data provides adequate protection in line with current data protection laws. By using the App, you consent to the transfer of your personal data to any third country, specific areas within that country, or international organizations.
For data storage, we utilize hosting services and prioritize your privacy by encrypting your personal data - when possible - before sending it to these hosting organizations. We only partner with hosting providers that have successfully met our security and reliability standards.
VII. DURATION OF PERSONAL DATA USE
We typically keep your personal information for as long as needed to provide the App's services and to fulfill our legal obligations. If you would like us to stop using your stored information, you can request the deletion of your personal data and the closure of your account.
However, certain data may still be retained for a limited time (not exceeding what is necessary for its intended purpose) if it is required to meet legal obligations, such as tax, accounting, or auditing needs, or to ensure safety, maintain data backups, prevent fraud, or address other security concerns.
VIII. YOUR DATA PROTECTION RIGHTS
Depending on your location, you may have rights under applicable privacy laws, such as:
Accessing your data: You can request details of the personal information we hold about you.
Correcting inaccuracies: You may request corrections if your information is inaccurate or incomplete.
Deleting your data: You may request the deletion of your personal information, although certain data may need to be retained for legal reasons.
Limiting the Data Usage: In specific situations, you may be entitled to restrict how your personal data is processed.
Accessing the Information on Data Sharing: You are entitled to be informed about whether your personal information is disclosed to third parties.
If you wish to exercise any of these rights, please contact us via the contact form or via email mobile@326labs.com.
IX. OPT-OUT OPTIONS
If you wish to stop the collection of certain data, you can:
Disable Tracking and Location Services: You can turn off tracking and location services through your device settings to limit data collection.
X. SECURITY OF YOUR INFORMATION
We use industry-standard encryption and security measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
XI. INFORMATION RELATING TO CHILDREN
We do not intentionally collect data from children under the age of 16 (or older, if required by local laws). If you are under 16 (or older if local laws mandate), do not download or use our services. If you suspect that we might have personal data from or about a child under 16, please contact us immediately. We will make every effort to delete the account of any child under 16 reported to us as quickly as possible. You are responsible for all activities carried out by a minor on your account.
XII. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. When we do, we will notify you through the app or by other means. The date of the latest revision will always be stated at the top of this policy. Your continued use of the app after any updates constitutes acceptance of the revised policy.
XIII. CONTACT US
If you have any questions about this Privacy Policy, please feel free to contact us via support form.
By using the AI ChatBot Nulo app, you consent to the data practices outlined in this Privacy Policy.
